Learning Module and Exam – Frequently Asked Questions

Top questions

How do I know the link I received via email or SMS is legitimate?

The VBA is sending all registered or licensed gasfitters a “short link” to the learning module. This link was generated from legitimate URL shortening services run by Google and TinyURL.

The personalised part of your link appears after the forward slash ( / ) and is made up of letters and numbers. It will look similar to one of the following examples:

  • goo.gl/1a2b3c
  • tinyurl.com/1a2b3c4d

Note: No confidential information was used to generate your personalised short link. All information used during the shortening process is publicly available on our “Find a Practitioner” portal.

I attended the VBA’s Carbon Monoxide Safety Program and/or completed carbon monoxide training with Master Plumbers. Do I need to complete the module?

Yes. If you do not complete the module, you will no longer be eligible to work as a gasfitter from the date of your next renewal on or after 1 November 2018.

Having attended the recent training run by the VBA and/or Master Plumbers will assist you in successfully completing the learning module.

I don't have a computer.

You can complete the module from any computer, such as an office computer, a friend’s computer or a computer at a library.

You can also use a friend's smartphone or tablet.

Alternatively, you can book a time to complete the module at a VBA office by contacting us on 1300 815 127.

I completed my exam. How do I know I passed?

Once you have finished the learning module and exam, you will see the following message on your screen:

You successfully completed the Combustion Spillage Testing module and exam.

Click on the links below to access the supporting documents mentioned in the module. You can also find the supporting documents and other information on the VBA website.

About the module

Why am I required to do the learning module?

The VBA takes consumer safety seriously. As a gasfitter, we’re sure you do too.

The learning module is designed to ensure that all Victorian gasfitters stay up to date with current testing procedures.

How do I access and complete the module?

The VBA will email all Victorian gasfitters a personalised link to the module by Friday, 21 September 2018. This link is tied to your registration/licence and cannot be used by others.

To start the module, click the link and follow the prompts.

You can complete the module on a smartphone, tablet or computer. You just need an internet connection.

When you successfully complete the module, the VBA will update your practitioner record to reflect that you have completed the assessment.

What do I need to complete the module?

You can complete the module on your smartphone, tablet or computer. You just need an internet connection.

When can I expect to get my link to the learning module?

The VBA will email all Victorian gasfitters a personalised link to the module by Friday, 21 September 2018.

If you haven’t received your email by Friday, 21 September 2018, please let us know.

I don’t think the VBA has my current contact details.

If you’re not sure whether the VBA has your current contact details, you can review and update them in eToolbox.

Alternatively, you can email your contact details to combustionspillage@vba.vic.gov.au.

If you update your email address, we will send you your personalised link to the learning module within two business days.

What does the module involve?

The learning module is divided into eight topics and an exam. Each topic includes a four- to six-minute video and a series of multiple choice questions.

At the end of the module, you must complete a final series of questions that assess your overall knowledge of the carbon monoxide spillage and negative pressure tests.

Each question is based on content covered in the module.

We expect most gasfitters will complete the module within one hour.

How long will it take to complete the module?

Most gasfitters will complete the module within one hour.

English is not my first language.

The learning module has been written for people with various levels of English.

If you are concerned about your English skills, try watching the first video to see how you go.

If you find it too difficult, you can complete the module at a VBA office with a professional interpreter. Just contact us on 1300 815 127.

I don’t have a working smartphone, tablet or computer.

If you can access your email online, you can complete the module from any smartphone, tablet or computer (such as an office computer, a friend’s computer or a computer at a library).

Alternatively, you can book a time to complete the module at a VBA office by contacting us on 1300 815 127.

I’m a registered or licensed gasfitter. What happens if I don’t complete the module?

If your next renewal date is on or after 1 November 2018 and you have not completed the module by that date, your registration or licence in gasfitting and/or Type A appliance servicing and/or conversion work will not be renewed at your next renewal date.

On your next renewal date (occurring on or after 1 November 2018):

  • Your ID card and “Find a Practitioner” record will no longer state that you are a qualified gasfitter.
  • You will not be able to lawfully complete any gasfitting work.

Additionally, if you are a licensed gasfitter, the following will also apply:

  • You will not be able to supervise registered practitioners or apprentices in gasfitting work.
  • You will not be able to issue compliance certificates in this work.

What if my renewal date falls before 1 November 2018?

If your renewal date falls before 1 November 2018, your current gasfitting classes will be renewed (along with any other classes you are registered or licensed in).

However, you must still complete the module to ensure you are proficient in the latest testing techniques and procedures. Completion of this module will be recorded and will ensure a smooth process next time your renewal is due.

I’m intending to retire and not renew my registration or licence when it expires. Do I still need to complete the module?

We recommend you complete the module, even if you intend to retire or leave the industry. You need to stay up to date with current testing procedures while you are working as a gasfitter.

I no longer reside or work in Victoria. Do I still need to the complete the module?

We recommend you complete the module to ensure you stay up to date with current testing procedures.

If you no longer want to retain your registration or licence in Victoria, please let us know by sending an email to plumbingreg@vba.vic.gov.au.

I’m a Type B gasfitter. Do I have to complete the module?

You will need to complete the module if you are also registered or licensed in the main class of gasfitting or the specialised classes of Type A appliance servicing or conversion work.

I hold a restricted gasfitting registration. Do I need to complete the module?

Yes – if you want to renew your gasfitting registration when it is next due.

I was sent a different link to my workmate.

All gasfitters in Victoria will receive a personalised link to access the learning module. This link allows the VBA to be notified when you successfully complete the module.

Who developed the content in the module?

The learning module was developed by experts in gasfitting and Type A appliance servicing from the VBA, Energy Safe Victoria and Master Plumbers.

I’d like to provide feedback on the module.

You can email feedback to combustionspillage@vba.vic.gov.au.

Is the learning module difficult?

All of the information you need to complete the module is provided as you progress.

Are there fact sheets available in other languages?

At this stage, the fact sheets are only available in English.

I completed carbon monoxide training with Master Plumbers. Do I need to complete the module?

Yes. If you do not complete the module, you will no longer be eligible to work as a gasfitter from the date of your next renewal on or after 1 November 2018.

Having attended the recent training run by Master Plumbers will assist you in successfully completing the learning module.

IT and other technical issues

I’m not very savvy with technology.

The module has been designed so that it is simple to use.

If you can do a basic Google search or read an email, you have enough skill to complete the module.

However, if you struggle, please contact the VBA on 1300 815 127.

How do I access the module if I don’t have a working smartphone, tablet or computer?

If you can access your email online, you can complete the module from any smartphone, tablet or computer (such as an office computer, a friend’s computer or a computer at a library).

Alternatively, you can book a time to complete the module at a VBA office by contacting us on 1300 815 127.

My link is not working.

Firstly, check that your smartphone, tablet or computer is connected to the internet. Can you access your email or do a Google search?

If you are connected to the internet and you’re still having problems, you can contact the QIN Tech Support Team for assistance with any IT issues you may have with the module.

QIN Tech Support is available from 7am to 10pm, seven days a week.Their contact number is 1300 475 557.

How do I know if my smartphone or tablet is connected to the internet?

Most smartphones (e.g. Apple iPhone, Samsung Galaxy or other Android devices) or tablets will have a 3G, 4G or wireless connection symbol in the left or right of the screen.

Wireless

WiFi symbol
iPhone

4G (Cellular)

Samsung

Carbon monoxide technical questions

How do I calibrate my carbon monoxide analyser?

You need to follow the instructions in your manufacturer’s manual.

If you have lost your manual, many manufacturers now make the manuals available online. Alternatively, give them a call.

How often do I need to calibrate my carbon monoxide analyser?

The VBA and Energy Safe Victoria recommend that you have your analyser calibrated every 12 months, or before its next use if you think it may have been damaged (e.g. by dropping it).

What is the name of the smoke-producing device shown in the video?

The smoke-producing device in the video is a smoke pen. You can also use smoke matches or incense sticks.

Where do I purchase the testing equipment from? Are there any technical requirements?

You can arrange the purchase of the testing equipment from any plumbing merchant.

You will need:

  • a smoke-producing device (such as a smoke wand or smoke matches); and
  • a carbon monoxide analyser – both the VBA and Energy Safe Victoria recommend that you use an analyser with a sampling probe.

Can I talk to a gasfitting expert? I have some questions.

Yes – you can speak to a member of our technical and regulatory expert team by calling 1300 815 127 between 8:30am and 5pm.