Disputes & Resolutions

Free advice and conciliation on domestic building disputes is available from Building Advice and Conciliation Victoria (BACV) – a service jointly delivered by Consumer Affairs Victoria (CAV) and the VBA.

If you cannot resolve a building dispute, BACV can offer assistance.

Call BACV on 1300 55 75 59 between 9:00 am to 5:00 pm, Monday to Friday (except public holidays).

If there is evidence of defective building work, BACV may arrange a technical inspection by a registered building inspector to assist conciliation.

Make a complaint to the VBA.

Read more about Building disputes, defects and delays on the Consumer Affairs Victoria website.

BACV inspections

If Building Advice and Conciliation Victoria (BACV) are assisting you with a domestic building dispute, the VBA may be asked to conduct a technical inspection to help resolve the items in dispute.

A BACV inspection report may be undertaken if:

  • a domestic building contract was signed on or after 1 July 2002
  • the value of the domestic building work is more than $5,000
  • the BACV conciliator considers it appropriate to resolve the dispute.

Full details on BACV inspections are contained in Section 43F of the Domestic Building Contracts Act 1995.

Download a BACV Domestic Building Complaint Form