The VBA is the regulator of the Building and Plumbing Industry in Victoria and does not offer a dispute resolution service. This is provided by Domestic Building Dispute Resolution Victoria (DBDRV) which is an independent government service to help building owners and builders resolve their domestic (residential) building disputes.
If you are seeking information to help you resolve a domestic building dispute you can contact the Building Information Line on 1300 55 75 59 between 9.00 am to 5.00 pm Monday to Friday (except public holidays).
If you are unable to resolve a dispute yourself, visit the DBDRV website at www.dbdrv.vic.gov.au to obtain more information about DBDRV and to lodge an application form for dispute resolution. DBDRV will expect that you are clear on the issues in dispute and that you have taken reasonable steps yourself to try to resolve the dispute with the other party.
You cannot make an application to the Victorian Administrative and Civil Tribunal (VCAT) unless you have already attempted to resolve the dispute through DBDRV.