Disputes & Resolutions
Free advice and conciliation on domestic building disputes is available from Building Advice and Conciliation Victoria (BACV) – a service jointly delivered by Consumer Affairs Victoria (CAV) and the VBA.
If you cannot resolve a building dispute, BACV can offer assistance.
Call BACV on 1300 55 75 59 between 9:00 am to 5:00 pm, Monday to Friday (except public holidays).
If there is evidence of defective building work, BACV may arrange a technical inspection by a registered building inspector to assist conciliation.
If Building Advice and Conciliation Victoria (BACV) are assisting you with a domestic building dispute, the VBA may be asked to conduct a technical inspection to help resolve the items in dispute.
A BACV inspection report may be undertaken if:
- a domestic building contract was signed on or after 1 July 2002
- the value of the domestic building work is more than $5,000
- the BACV conciliator considers it appropriate to resolve the dispute.
Full details on BACV inspections are contained in Section 43F of the Domestic Building Contracts Act 1995.
Download a BACV Domestic Building Complaint Form