Complaints

A building advice and conciliation service is available to help you prevent and resolve disputes related to building defects or domestic building contracts.

VBA complaints

Building

Plumbing

  • Building work that does not comply with the Building Act 1993 or building regulations.
  • Concerns by an adjoining owner in relation to the protection of their property, where building work has commenced next door.
  • Concerns by an adjoining owner in relation to completed building work undertaken next door, which might affect their privacy due to height, building setback or overshadowing.
  • Concerns about a building practitioner's conduct, including potential breaches of professional standards, the requirements of the Building Act 1993 or building regulations.
  • Incidents of an unregistered person carrying out building work.
  • Building surveyor appointments and disputes. (refer to: appointing and terminating a building surveyor)
  • Plumbing work that does not comply with the Building Act 1993, plumbing regulations or standards.
  • Faulty or poor quality plumbing work (undertaken within the last six years).
  • Cases where a Plumbing Compliance Certificate has not been issued.
  • Concerns about the standard of plumbing work in accordance with the requirements of the Building Act 1993 and the Plumbing Regulations 2008.
  • Incidents of an unregistered or unlicensed person carrying out plumbing work.


If your complaint relates to any of the above, please contact the VBA for advice or assistance.

Practitioner complaints

If you are concerned about a practitioner's conduct, or their ability to carry out a function, discuss it with the practitioner directly first.

If you're not satisfied with their response, or do not wish to consult with them further, you can contact the VBA for advice or assistance.

Other complaints

In some cases, your concerns may fall outside the VBA's jurisdiction. The following guide will help you direct your complaint to the right place: