VBA360 is a fast and simple way to access a number of VBA services online, including:
eToolbox is the VBA’s secure online portal that helps:
Building practitioners to:
Plumbing practitioners to:
If you are having trouble using eToolbox, please contact the VBA.
Confirm the registration of a building practitioner or the licensing or registration of a plumbing practitioner.
To check the details of a compliance certificate you will need:
Subscribe to our email newsletter; it will keep you up-to-date on news and information from the Victorian Building Authority.
Can’t find what you’re looking for or need some help? The A-Z contains information on the topics of Building and Plumbing.
Select the nature of your concern
Select the category that best describes the nature of your building concern
Select the category that best describes the nature of your plumbing concern
Select the category of a potential life safety issue
Non-compliant building work relates to work that contravenes the regulatory requirements of the Building Act 1993 and the Building Regulations 2018. Examples of non-compliant building work include:
Where your concerns relate to non-compliant building work, the VBA can assist with the following:
Ready to lodge your building complaint? Access the online complaints form via VBA360.
An owner who is proposing building work has obligations under the Building Act 1993 (the Act) to protect adjoining properties from potential damage from their building work.
If building work is close to, or adjacent to adjoining property boundaries, then an owner may be required to carry out protection work in respect of that adjoining property. This is to ensure that the adjoining property is not affected or damaged by the proposed building work. It includes, but is not limited to:
Where your concerns relate to protection work, the VBA can assist with your matter, which may result in the following:
The relevant building surveyor (RBS) makes a determination as to whether protection work is required. Before determining whether protection work is required, the RBS must consider a number of matters under regulation 111.
The relevant building surveyor (RBS) should ensure that an application for a building permit provides sufficient information to determine that the application complies with the Regulations. Examples of matters that fall within this area include:
Where your concerns relate to siting, the VBA can assist by:
Please note: When there is a Planning Permit containing siting requirements, complaints should be directed to the Planning Department of the relevant Council.
A registered building practitioner must perform his or her work as a building practitioner in a competent manner and to a professional standard, in line with the regulatory requirements of the Building Act 1993 and the Building Regulations 2018.
Where your concerns relate to the conduct of a practitioner, the VBA can:
You must be registered with the VBA in Victoria to:
However, please note that there are different requirements for owner-builders.
Where your concerns relate to unregistered building work, the VBA can make an assessment on the appropriate course of action to take, if the complaint is substantiated.
Non-compliant/defective plumbing work relates to work that contravenes the regulatory requirements of the relevant plumbing standards, codes and regulations.
Where your concerns relate to non-compliant/defective work, the VBA can assist with the following:
Where rectification is required, you may choose to engage another plumber to complete the rectification work. If you wish to seek compensation for non-compliant/defective plumbing work through the initial plumber's insurer, you will need to obtain evidence that the installation was non-compliant by obtaining clear photographs and a detailed written report from the plumber who does the rectification.
Please note: The VBA holds no responsibility for the decision of the insurance company. Any disagreement will not be arbitrated by the VBA and may require you to seek a determination from the Victorian Civil and Administrative Tribunal (VCAT).
Ready to lodge your plumbing complaint? Access the online complaints form via VBA360.
A compliance certificate is issued by a licensed plumber to certify that the work they do complies with the relevant plumbing standards, codes and regulations.
In Victoria, compliance certificates must be issued upon completion of works that exceed $750 and for certain types of plumbing work, regardless of the total cost.
Your plumber must provide you with a signed compliance certificate within five days of the plumbing work being completed. Your plumber must also lodge details of the compliance certificate with the VBA within that timeframe.
Please note: Where work is incomplete, you will first need to send a written request for the compliance certificate to the licensed plumber and provide a copy to the VBA.
Where you have concerns regarding a compliance certificate, the VBA can assist by:
A plumbing practitioner needs to be registered or licensed in each class of plumbing work that they intend to do. Victoria's Plumbing Regulations 2008 define eight main classes of plumbing work:
The VBA must have substantive evidence of the work carried out by the unlicensed/unregistered plumber in order to pursue the matter.
Where your concerns relate to unregistered or unlicensed plumbing work, the matter may be investigated by the VBA, particularly where the work was substantial or complex.
If there is a potential life safety issue in relation to building work that requires urgent action, please call the relevant Council.
The Municipal Building Surveyor of the Council can:
Alternately, where you wish to lodge a complaint regarding the conduct of a practitioner in relation to a life safety issue, please contact the VBA. Examples of life safety issues within the VBA's jurisdiction include:
Fire safety issues
Bushfire assessment issues
Swimming pool safety issues
Protection work/site cut issues
Balustrade or balcony issues
Possible Wall Collapse
If there is a potential life safety issue in relation to plumbing work, please call the VBA on 1300 815 127 , as a more immediate response may be required.
If there is a life safety issue and/or urgent rectification is required, and you are unable to make contact with the VBA or the licensed plumber, you may choose to engage another plumber to complete the rectification work. If you wish to seek compensation for non-compliant plumbing work through the initial plumber's insurer, you will need to obtain evidence that the installation was non-compliant by obtaining clear photographs and a detailed written report from the plumber who does the rectification.
Examples of life safety issues within the VBA's jurisdiction include: