Plumbing audits

To ensure consumer safety, the VBA conducts compliance audits and inspections of plumbing work throughout Victoria.

Compliance auditors conduct on-site audits of a sample of plumbing work for which a compliance certificate has been lodged. The auditor's role is to ensure the plumbing work complies with all relevant plumbing laws.

The plumbing audit process

Audits are conducted by qualified persons authorised by the VBA. All auditors carry identification cards.

If the work you have certified is selected for a compliance audit, you will be contacted by the VBA. You will be asked for details of the work performed and you will need to arrange a suitable time with property owner for an audit to be undertaken.

Audits are usually carried out between 8am and 4pm, Monday to Friday, and take around 30 minutes to complete, depending on the installation.

You must meet the auditor at the agreed time and provide access to the entire installation. If the plumbing work involves roofing, you must provide safe access. You must also have copy of compliance certificate and any other relevant documentation when the audit is conducted.

If a specific test is required during the audit, such as gas pressure test for the installation of a new gasfitting line, you will be required to attend the audit with all relevant testing equipment and fitting line under test.

If the installation is large or complex, you should advise the auditor when arranging the audit to ensure sufficient time is allocated.

The auditor will work to an Audit Checklist specific to each class of plumbing.

Recycled water inspections

From 1 July 2015, the VBA will no longer be carrying out mandatory inspections for any stage of recycled water installations, including stage three (commissioning).

The VBA ceased carrying out inspections at stage one (meter assembly) and stage two (rough–in) of the recycled water installation process in April 2015. These changes were made in agreement with the Department of Health and Human Services, and the Environment Protection Authority.

Plumbers are required to contact the relevant water authority for details of any inspection booking requirements coordinated by the water authority.

The VBA will concentrate on auditing recycled water installations through its risk-based program, to ensure practitioner compliance and consumer and industry confidence in plumbing work.

What happens if my work does not pass a plumbing audit?

If the audited work is found to be non-compliant, you will be advised of non-compliant issues requiring attention in the form of a rectification notice.

You will be required to rectify the work in the time period specified in the notice; this is usually 14 days. The work may then be reaudited.

If you disagree with the result of an audit on your work, you should contact the VBA on 1300 815 127 or via rectification@vba.vic.gov.au to discuss your concerns.

Email contacts

To enquire about an audit booking, email audits@vba.vic.gov.au 

To enquire about a recycled water inspection, email rcw@vba.vic.gov.au

To enquire or provide information in relation to a rectification notice, email rectification@vba.vic.gov.au

To cancel a drainage inspection, email draincancellation@vba.vic.gov.au

To request a test prior drainage inspection, email testprior@vba.vic.gov.au