Compliance certificates

From 31st July 2017, the VBA is introducing a fast and simple way for Licenced plumbing practitioners to purchase and manage all compliance certificates, including booking or cancelling a below-ground drain inspection..

VBA360 will enable real-time processing and 24/7 purchasing and managing of compliance certificates.

Register to create a VBA360 account

Complaints about the VBA should not be lodged through the portal but sent to the following email address, customerservice@vba.vic.gov.au

Complaints from government agencies including councils should not be lodged through the portal but emailed to customerservice@vba.vic.gov.au. Please attention to the Manager of Complaints and Scheduling Services.

Instructional videos

Overview of What's new for Compliance Certificates

How to Purchase and Pay for a Compliance Certificate

How to lodge a Compliance Certificate

How to amend a lodged Compliance Certificate

How to Transfer a Compliance Certificate

How to search for and download a Compliance Certificate

VBA360 How to manage a Drain Booking Book, Cancel and Re book

FAQs

How do I make a drain booking?

To make a drain booking, you must first login to your VBA360 account. To do this, select the Compliance Certificate you would like to book an inspection for. Once located, click on the 'Booking' link then enter the PIC Consent to Connect number, followed by the date of the inspection you require, the length of drain and the time of the inspection on the online. To complete the drain booking, consent to the declaration and click submit

How do I lodge a compliance certificate?

To lodge a compliance certificate, you must first login to VBA online system. After logging in, locate the Compliance Certificate you would like to lodge then select the 'Continue' link, enter all the mandatory information then press the Lodge tab at the bottom of the form.

Why is the IVR phone system not being provided anymore?

Due to the systems dated technology, we are no longer able to provide IVR phone system.

How do I access VBA's online?

You can access VBA's online system by via the VBA website. Once on the website, select the VBA360 icon located on the top right-hand side of the screen, following the prompts to login. You require an email address and User ID, which is your Licence number, to create your VBA360 account.

I've forgotten my password; can I still access the system?

If you have forgotten your password, select the 'I've forgotten my password' link on the login page, follow the reset prompts and a new password will be emailed to you. NB: Remember to check your junk inbox if you haven't received an email within 10 minutes.

Why do I need an email address to access the system?

The email address you provide will be used to send confirmation of purchases, updates on relevant and practical information and to provide a new password if you forget or require a new one.

What do I provide the customer with when I have lodged my Compliance Certificate on VBA360?

Once you have lodged the Compliance Certificate online, you will be able to download and/or print and send a copy of the lodged Compliance Certificate, otherwise you can provide the eight-digit number and the four-digit pin number which displayed on the top right-hand side of the Compliance Certificate.

Is there a way my customer can access the Compliance Certificate if I choose not to print or email it to them?

You can provide the eight-digit Compliance Certificate number and the four-digit pin number which is displayed on the top right-hand side of the Compliance Certificate. Once you have provided these details, your customer will be able to look up the Compliance Certificate via the VBA website using the information provided.

What if I don't have access to a credit card?

If you don't have access to a Mastercard or VISA debit or credit card, you can organise a bank debit card, via AUSPOST or your bank, which you can topped up as required to use VBA360.

Will my credit card details be secure?

Yes; your credit or debit card details are only stored via the new Westpac payment gateway, a secure banking platform which supports all purchases made through VBA360.

How do I purchase a Compliance Certificate?

To purchase a Compliance Certificate, you will need to login to your VBA360 account using your licence number and password. Once you have logged in, select the 'New Compliance Certificate' button located on your homepage. From there, you will be able to complete the online purchase form by entering the property address followed by your payment details. NB: You can choose to store your credit card details, allowing you to quickly complete all future purchases.

How do I locate my newly purchased Compliance Certificate?

As you are required to enter the property address when purchasing online, the status of your newly purchased Compliance Certificate will be marked 'Allocated'.

Why do I have to enter the property address on the Compliance Certificate when I purchase one?

The property address is entered at the time of purchase to ensure that the certificate relates directly to work being carried out at that property.

Why can I only purchase one Compliance Certificate at a time?

To ensure accuracy and effective records management, VBA360 requires you to enter the property address when purchasing a Compliance Certificate so it is no longer possible to bulk purchase Compliance Certificates.

Can I purchase new Compliance Certificates even if I have older ones?

Yes, this is completely up to you, however, we highly recommend you use all purchased, unallocated, certificates before purchasing a new one. This will ensure ease when managing all your certificates.

Can I transfer my Compliance Certificates to another licensed plumber?

Yes, VBA360 allows you to transfer any purchased, certificate(s) to another licensed plumbing practitioner. To do this, select the 'Transfer Certificate' button at the top of your homepage.

Do I need any special software to access VBA360?

Special software is not required, however, as VBA360the VBA system is an online product, you will need access to the internet using any of the following browsers: Safari, Google Chrome, Firefox, Internal Explorer, etc.

Can I use my smart phone or do I need a tablet or laptop?

Yes; VBA360 is responsive so you will be able to use your smart phone, however, having a device with a larger screen will be easier to navigate.

I have a phone but I am not sure if it's a smart phone?

Most new phones with larger screens are noticeably different in that you can access the internet to use apps like Google Maps or Whereis.

Can I use an Apple Mac or iPad to use VBA360the VBA online system?

Yes, when using VBA360 on an Apple based device, it's best to download and use the Firefox browser.