Gas and Water Authorities

If you are a Water Authority

You can find information here about how to provide consent numbers to Licensed Plumbers using VBA360. Please see the Overview of the Water Portal Quick Reference Guide below.

If you are a Gas Authority

You can find the following information:

  • Search for Licensed Gas Practitioner
  • Validate Gas Meter Installations
  • Gas Meter Installation Report

Please see the Overview of the Gas Portal Quick Reference Guide below.

If you are a Gas or Water Authority and would like to use VBA360, please contact the VBA Customer Service Unit on 1300 815 127 between 8.30am to 5pm Monday to Friday, except public holidays.

Register to create a VBA360 account

Complaints about the VBA should be emailed to customerservice@vba.vic.gov.au, not lodged through the portal.

Complaints from government agencies, including councils, should be emailed to customerservice@vba.vic.gov.au, not lodged through the portal. Please attention your email to the Manager of Complaints and Scheduling Services.