Display - front desk

Use of behavioural insights to reduce improper service penetrations (in progress)

What we did and why

Through our proactive inspections and Statewide Cladding audits, we identified frequently occurring service penetrations (plumbing, electrical, gas) that can compromise the fire safety of internal walls in class 2 to 9 buildings.

We have partnered with BehaviourWorks Australia, a leading behaviour change research enterprise at Monash University, to find out how improper service penetration of fire and smoke walls can be reduced through behavioural insights.

What we have achieved so far

Due for completion in 2021-22, the research analyses what drives these behaviours and the types of interventions that could make a difference.

We have engaged extensively with a wide range of stakeholders to create a shared understanding of the behaviours that lead to improper service penetrations. Through a literature review and dialogues with stakeholders and the VBA, BehaviourWorks Australia has identified three key themes:

  • the ‘design and construct’ model has implications for behaviour
  • ambiguous regulation and guidelines may exist
  • knowledge gaps may drive behaviour.

Our stakeholders have shared what they know about these themes and told us how we could reach target groups. They have also suggested ways to promote ‘good’ behaviours that will lead to correct work practices. We have listened to our stakeholders and used their insights.

BehaviourWorks Australia has worked closely with a target audience of practitioners and industry stakeholders to understand drivers and barriers to desirable behaviours. From these discussions, BehaviourWorks Australia has proposed several behavioural interventions which will need to be tested before implementation.

The final stage of the research will establish the benefits of these proposed interventions to industry. Insights gained from this project have also informed the development of an enhanced Essential Safety Measures (ESM) framework.