Service Charter

VBA's Customer Service Charter sets out the standards of service you can expect to receive in your dealings with the VBA.

Specifically, this service charter sets out:

  • What services the VBA offers
  • What you can expect when you deal with the VBA (our Service Promise)
  • What the VBA cannot do for you
  • Our Service Principles
  • How you can help us serve you better
  • How to contact the VBA, and
  • How you can provide feedback to the VBA.

Download the VBA Service Charter.