VBA's Customer Service Charter sets out the standards of service you can expect to receive in your dealings with the VBA.
Specifically, this service charter sets out:
- What services the VBA offers
- What you can expect when you deal with the VBA (our Service Promise)
- What the VBA cannot do for you
- Our Service Principles
- How you can help us serve you better
- How to contact the VBA, and
- How you can provide feedback to the VBA.
Download the VBA Service Charter.