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Contact us

To contact the VBA, call 1300 815 127 or submit an online enquiry below.

For all COVID-19 enquiries, please contact the Business Victoria hotline on 13 22 15.

Please note: The VBA no longer accepts fax as a form of communication.

Our offices

Victorian Building Authority
Goods Shed North
733 Bourke Street
Docklands VIC 3008

Postal address
GPO Box 536
Melbourne VIC 3001

Phone: 1300 815 127
Email:
customerservice@vba.vic.gov.au

Opening hours
8:30 am to 5:00 pm, Monday to Friday

Additional assistance

For enquiries in languages other than English, contact the Translating and Interpreting Service on 131 450. Say the name of your language in English and ask the interpreter to call 1300 815 127.

If you have difficulties with hearing or speech, you can contact the VBA via the National Relay Service. Simply enter 1300 815 127 as the number you want to call.

Users of TTY services can also contact the VBA via our direct TTY line: 133 677.

If you’re based outside Australia, please send us an online enquiry. Our Customer Service Team will endeavour to respond to your enquiry within 24 hours.

Holding the VBA to Account

For information on making a complaint about the VBA as an organisation or our employees or services, please visit our webpage.