Information on building regulations, registration, fees, enforcement and more.
Information on regulations, registration, carrying out your role as a building surveyor and more.
Information on plumbing regulations, becoming registered or licensed, fees, enforcement and more.
Information about applying for an owner-builder certificate of consent, including eligibility, training requirements and more.
Information about building and plumbing matters for property owners, residents and renovators.
Information on becoming a registered building practitioner, or a registered or licensed plumber.
You are here:
At the VBA, we are committed to providing a respectful and safe environment for both our customers and staff. Please be advised that we have a strict zero-tolerance policy towards inappropriate and aggressive behaviour. Our team is here to assist you with professionalism and courtesy, and we expect the same in return. We appreciate your understanding and cooperation.
For all COVID-19 enquiries, please contact the Business Victoria hotline on 13 22 15.
The VBA no longer accepts fax as a form of communication.
Monday to Friday (8:30 am – 5:00 pm)
Monday to Friday (10:00 am – 4:00 pm)
Building industry professionals, building companies, plumbers and insurance.
Australian Standards, BCA, PCA, Building and Plumbing Regulations, and more.
Owner-builder applications, duties, responsibilities and safety.
Enquire about the complaints process and how to make a complaint about contracts or payments, practitioners or their work, or the VBA.
Plumbing compliance certificates, problems with lodgement, requests for amendments and retrieval of past certificates.
Inspections and compliance, determining compliance, identifying non-compliant work and understanding inspection results.
Cladding, identifying and auditing buildings, fire safety and rectification work.
BAMS, building permits, prescribed events and levy payments.
Consumer advice on building and plumbing matters.
Request an invoice for registration or renewals, make an event or sponsorship request, or enquire about something else.
News media enquiries only. The media team does not take enquiries from the general public.
Victorian Building Authority
Goods Shed North 733 Bourke Street Docklands VIC 3008
Postal address GPO Box 536 Melbourne VIC 3001
Phone: 1300 815 127 Email: email@example.com
Customer Service Opening hours Monday to Friday (8:30 am to 5:00 pm)
Technical Support for Building and Plumbing Opening HoursMonday to Friday (10:00 am – 4:00 pm)
The VBA’s Ballarat office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
The VBA’s Bendigo office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
The VBA’s Morwell office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
The VBA’s Wangaratta office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
For enquiries in languages other than English, contact the Translating and Interpreting Service on 131 450. Say the name of your language in English and ask the interpreter to call 1300 815 127.
If you have difficulties with hearing or speech, you can contact the VBA via the National Relay Service. Simply enter 1300 815 127 as the number you want to call.
Users of TTY services can also contact the VBA via our direct TTY line: 133 677.
If you’re based outside Australia, please send us an online enquiry. Our Customer Service Team will endeavour to respond to your enquiry within 24 hours.