VBA360 provides access to a number of VBA services online, including:
eToolbox is the VBA’s secure online portal that helps plumbing practitioners to renew their registration or licence, and update personal details.
If you are having trouble using eToolbox, please contact the VBA.
Confirm the registration of a building practitioner or the licensing or registration of a plumbing practitioner.
To check the details of a compliance certificate you will need:
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In the first instance, it is advised that you make contact with the relevant parties (i.e. Building Surveyor, Builder, Plumber, Council etc) to discuss your concerns. It may assist with resolving an issue, as clarification may be provided or the matter may be addressed via further discussion with other parties.
You will need to attach written confirmation of any advice provided , including any action taken or documentation provided when lodging your complaint. If no response was received or action taken, please also provide written advice confirming so.
Building Surveyors are responsible for issuing building permits, carrying out inspections of building work to ensure compliance with the building permit, and issuing a Certificate of Final Inspection or Occupancy Permit certifying that a building is safe for occupation. For your own project, the RBS is listed on your building permit. If you are an adjoining owner, you can normally find RBS contact details from the building work sign on the property where works are being done. Click one of the concerns below to see how the RBS can help:
Building Work (complete or incomplete)Building Work (impact on adjoining property)Siting
The RBS can issue a Direction to Fix if building work is non-compliant. This is issued to the builder.
The RBS can take enforcement action by issuing Notices and Orders if non-compliant work is identified. These are issued on the building owner who needs to address the Notice or Order.
The RBS is responsible for considering the impact of the building work on an adjoining property and for the decision as to whether protection work is required.
The RBS is responsible for ensuring the Building Permit complies with the Planning Permit and/or the Regulations, setting out setbacks, height, privacy and access to daylight. This will depend on which piece of legislation governs the site.
The VBA deals with the following Building Complaints :
Please note: When there is a Planning Permit containing siting requirements, complaints should be directed to the Planning Department of the relevant Council.
If a complainant is currently participating in the dispute resolution process at DBDRV or is taking action at VCAT against a Building Practitioner the VBA will generally not progress a complaint until the DBDRV/VCAT outcome is finalised.
The VBA deals with the following Plumbing Complaints:
Please note the VBA encourages you to contact the licensed plumber to explain your complaint and give them an opportunity to address it. The licensed plumber's response to your request will form part of any complaint assessment.
Please note: If there is no information (compliance certificate, contract or invoice etc.) a specific plumber carried out plumbing work, the VBA cannot enforce legislation.
In some instances, the plumber who carried out the work is different to the licensed plumber who signed a compliance certificate. The licensed plumber who signed the compliance certificate is always responsible for the work carried out.
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