Online registration and licence renewal for plumbers
The portal has a secure payment gateway, enabling payment by credit or debit card and accepts Visa or Mastercard.
Once an online renewal is completed, practitioners will receive a new ID card by post within three weeks.
We encourage you to share this information with your members and colleagues to make their licence and registration renewals more efficient.
Licensed plumbers can renew using the portal up to eight weeks before their licence expiry date. However, licensed plumbers must first provide the VBA with a certificate of currency confirming they hold the required insurance for the upcoming renewal period.
Once a practitioner has received this document from their insurer, they should email it to firstname.lastname@example.org. Our team will then review the document, generally within 2-5 business days after receipt, to confirm the insurance cover meets all requirements.
Once the VBA confirms a practitioner’s insurance policy meets all requirements, an email is sent to advise they can proceed to renew online. Please note, practitioners holding a private plumbing work licence can also use the online portal to renew.
Registered plumbers are not required to provide a certificate of currency for their renewal and can use the online renewal portal as soon as eight weeks before their registration expires.
How to use the online renewal portal
To renew online, practitioners must:
- Log on to the VBA’s online practitioner portal, eToolbox
- Enter their user ID and password
- Select the Renew Online button in the left-hand menu on the e-Toolbox home screen
- Complete the practitioner declaration section
- Review and update their address details (if required)
- Provide their payment details
For troubleshooting information, the eToolbox User Guide can be found here.