Contact us
Due to the COVID-19 pandemic, the VBA has moved all services and regulatory functions online. Whether you need help with your registration or licence application, want to book a drain inspection or need advice from our technical team – we've got you covered.
If you need us, please make contact via one of the following options:
General enquiries
For all general and registration enquiries, please email customerservice@vba.vic.gov.au.
Practitioner technical enquiries
If you are a building practitioner and have a building technical enquiry, please email technicalenquiry@vba.vic.gov.au and include your contact details.
If you are a plumber and have a plumbing technical enquiry, please email plumbingtechnicaladvice@vba.vic.gov.au and include your contact details.
Submitting forms or documents
If you are submitting forms or documents, please post them to:
- Victorian Building Authority
GPO Box 536
Melbourne VIC 3001
Thank you for your assistance at this time.
Our offices
Victorian Building Authority
Goods Shed North
733 Bourke Street
Docklands VIC 3008
Postal address
GPO Box 536
Melbourne VIC 3001
Phone: 1300 815 127
Email: customerservice@vba.vic.gov.au
Fax: (03) 9618 9062
Opening hours
8:30 am to 5:00 pm, Monday to Friday
The VBA's Ballarat office is temporarily closed. If you need to contact the VBA during this closure, please email us.
Address
2 Skipton Street, Ballarat VIC 3350
Opening Hours
Office open by appointment. Please email: customerservice@vba.vic.gov.au.
Address
46 Breen Street, Bendigo VIC 3550
Opening Hours
Office open by appointment. Please email: customerservice@vba.vic.gov.au.
Address
3 Church Street, Morwell VIC 3840
Address
1 White Street, Wangaratta VIC 3677
Opening Hours
Office open by appointment. Please email: customerservice@vba.vic.gov.au.
Submit an online enquiry
Additional assistance
For enquiries in languages other than English, contact the Translating and Interpreting Service on 131 450. Say the name of your language in English and ask the interpreter to call 1300 815 127.
If you have difficulties with hearing or speech, you can contact the VBA via the National Relay Service. Simply enter 1300 815 127 as the number you want to call.
Users of TTY services can also contact the VBA via our direct TTY line: 133 677.
If you’re based outside Australia, please send us an online enquiry. Our Customer Service Team will endeavour to respond to your enquiry within 24 hours.