Contact us
Due to the COVID-19 pandemic, the VBA has moved all services and regulatory functions online.
All VBA offices are closed until further notice. If you need to contact the VBA, please call 1300 815 127 or send us an email.
If you are submitting forms or documents, please post them to:
- Victorian Building Authority
GPO Box 536
Melbourne VIC 3001
Submit an online enquiry
Whether you need help with your registration or licence application, want to book a drain inspection or need advice from our technical team, we've got you covered.Our offices
The VBA’s Melbourne (Docklands) office is closed until further notice. If you need to contact the VBA, please call 1300 815 127 or send us an email.
Victorian Building Authority
Goods Shed North
733 Bourke Street
Docklands VIC 3008
Postal address
GPO Box 536
Melbourne VIC 3001
Phone: 1300 815 127
Email: customerservice@vba.vic.gov.au
Fax: (03) 9618 9062
Opening hours
8:30 am to 5:00 pm, Monday to Friday
The VBA’s Ballarat office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
Address
2 Skipton Street, Ballarat VIC 3350
Opening Hours
Office open by appointment. Please email: customerservice@vba.vic.gov.au.
The VBA’s Bendigo office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
Address
46 Breen Street, Bendigo VIC 3550
Opening Hours
Office open by appointment. Please email: customerservice@vba.vic.gov.au.
The VBA’s Morwell office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
Address
3 Church Street, Morwell VIC 3840
The VBA’s Wangaratta office is temporarily closed. If you need to contact the VBA, please call 1300 815 127 or send us an email.
Address
1 White Street, Wangaratta VIC 3677
Opening Hours
Office open by appointment. Please email: customerservice@vba.vic.gov.au.
Additional assistance
For enquiries in languages other than English, contact the Translating and Interpreting Service on 131 450. Say the name of your language in English and ask the interpreter to call 1300 815 127.
If you have difficulties with hearing or speech, you can contact the VBA via the National Relay Service. Simply enter 1300 815 127 as the number you want to call.
Users of TTY services can also contact the VBA via our direct TTY line: 133 677.
If you’re based outside Australia, please send us an online enquiry. Our Customer Service Team will endeavour to respond to your enquiry within 24 hours.