To contact the VBA, call 1300 815 127 or submit an online enquiry below.
For all COVID-19 enquiries, please contact the Business Victoria hotline on 13 22 15.
Please note: The VBA no longer accepts fax as a form of communication.
Submit an online enquiryWhether you need help with your registration or licence application, want to book a drain inspection or need advice from our technical team, we've got you covered.
Licensing and registration
Building industry professionals, building companies, plumbers and insurance.
Legislation, regulations and codes
Australian Standards, BCA, PCA, Building and Plumbing Regulations, and more.
Enquire about the complaints process and how to make a complaint about contracts or payments, practitioners or their work, or the VBA.
Compliance certificates (plumbing)
Plumbing compliance certificates, problems with lodgement, requests for amendments and retrieval of past certificates.
Inspections and compliance
Inspections and compliance, determining compliance, identifying non-compliant work and understanding inspection results.
Request an invoice for registration or renewals, make an event or sponsorship request, or enquire about something else.
Victorian Building Authority
Goods Shed North
733 Bourke Street
Docklands VIC 3008
GPO Box 536
Melbourne VIC 3001
Phone: 1300 815 127
8:30 am to 5:00 pm, Monday to Friday
If you’re based outside Australia, please send us an online enquiry. Our Customer Service Team will endeavour to respond to your enquiry within 24 hours.