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Contact us

At the VBA, we are committed to providing a respectful and safe environment for both our customers and staff. Please be advised that we have a strict zero-tolerance policy towards inappropriate and aggressive behaviour. Our team is here to assist you with professionalism and courtesy, and we expect the same in return. We appreciate your understanding and cooperation.

To contact the VBA, call 1300 815 127 or submit an online enquiry below.

For all COVID-19 enquiries, please contact the Business Victoria hotline on 13 22 15.

The VBA no longer accepts fax as a form of communication.

Customer Service

Opening hours

Monday to Friday (8:30 am – 5:00 pm)

Technical Support for Building and Plumbing

Opening Hours

Plumbing
Monday to Friday (10:00 am – 4:00 pm)

Building
*Monday to Friday (11:00 am - 3:00 pm)

*Reduced hours until 25 March 2024

Christmas and New Year Closing Period

5:00 pm, Friday 22 December 2023 and re-open at 9:00 am, Tuesday 2 January  2024

Our offices

Victorian Building Authority

Goods Shed North 
733 Bourke Street 
Docklands VIC 3008

Postal address
GPO Box 536 
Melbourne VIC 3001

Phone: 1300 815 127 
Email: customerservice@vba.vic.gov.au

Customer Service Opening hours
Monday to Friday (8:30 am to 5:00 pm)

Technical Support for Building and Plumbing Opening Hours
Monday to Friday (10:00 am – 4:00 pm)

Additional assistance

For enquiries in languages other than English, contact the Translating and Interpreting Service on 131 450. Say the name of your language in English and ask the interpreter to call 1300 815 127.

If you have difficulties with hearing or speech, you can contact the VBA via the National Relay Service. Simply enter 1300 815 127 as the number you want to call.

Users of TTY services can also contact the VBA via our direct TTY line: 133 677.

If you’re based outside Australia, please send us an online enquiry. Our Customer Service Team will endeavour to respond to your enquiry within 24 hours.