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VBA360 logo - click to go to the VBA360 online toolVBA360 provides access to a number of VBA services online, including:

  • Licenced plumbing practitioners can purchase and manage all compliance certificates online, including booking or cancelling a below-ground drain inspection.
  • Consumers can raise and track complaints about building or plumbing practitioners online.
  • Owner-builders can submit, manage and track their applications online.

Go to VBA360

Need help using VBA360?

Complaints from government agencies, including councils, should be emailed to customerservice@vba.vic.gov.au – not lodged through the portal. Please attention your email to the Manager of Complaints and Scheduling Services.