VBA360

VBA360 provides access to a number of VBA services online, including:

• Licenced plumbing practitioners can purchase and manage all compliance certificates online, including booking or cancelling a below-ground drain inspection.
• Consumers can raise and track complaints about building or plumbing practitioners online.
• Owner-builders can submit, manage and track their applications online.

Go to VBA360

Need help using VBA360?

• Licensed plumbers – how to purchase compliance certificates
• Homeowners and residents – how to lodge a complaint about a building or plumbing practitioner
• Owner builders – how to submit an application
• Gas and water authorities – how to provide consent to licenced plumbers

Complaints

If your complaint is about the VBA rather than a practitioner, find more information about how to make this complaint by visiting the Holding the VBA to Account page.

Complaints from government agencies, including councils, should be emailed to customerservice@vba.vic.gov.au – not lodged through the portal. Please attention your email to the Manager of Complaints and Scheduling Services.