VBA360

VBA360 will undergo scheduled maintenance activity and a system outage will occur on 28 September 2023 (6pm-11pm).

We apologise for any inconvenience this may cause, and your patience is greatly appreciated.

VBA360 provides access to a number of VBA services online, including:

Licenced plumbing practitioners can purchase and manage all compliance certificates online, including booking or cancelling a below-ground drain inspection.
Consumers can raise and track complaints about building or plumbing practitioners online.
Owner-builders can submit, manage and track their applications online.

Go to VBA360

Need help using VBA360?

Licensed plumbers – how to purchase compliance certificates
Homeowners and residents – how to lodge a complaint about a building or plumbing practitioner
Owner builders – how to submit an application
Gas and water authorities – how to provide consent to licenced plumbers

Complaints from government agencies, including councils, should be emailed to customerservice@vba.vic.gov.au – not lodged through the portal. Please attention your email to the Manager of Complaints and Scheduling Services.