The VBA’s online portal, VBA360, is a fast and simple way to access many of our services.
VBA360 enables real-time processing and tracking.
Licenced plumbing practitioners can now purchase and manage all compliance certificates online.
Customers can now raise and track complaints online.
Owner-builders can now submit, manage and track applications online.
Complaints about the VBA should be emailed to email@example.com, not lodged through the portal.
Complaints from government agencies, including councils, should be emailed to firstname.lastname@example.org, not lodged through the portal. Please attention your email to the Manager of Complaints and Scheduling Services.
Quick reference guides
- Understanding VBA360
- Registering as a new user on VBA360
- Registering as an existing eToolbox user
- Signing into VBA360
- Resetting your VBA360 Password
- Navigating VBA360 (after sign in)
- Editing My Account Information (General Public)
- Editing My Account Information (Practitioner)
- Editing My Account Information (Back Office Worker)
- VBA360 Error Messages
- Uploading Files to VBA360
- Using VBA360 on Mobile Devices
Register to use VBA360
Register to use VBA360 General Public
Signing in to VBA360
Making payments in VBA360
Uploading a document into VBA360
How do I access VBA's online system?
You can access VBA's online system via the VBA website. Once on the website, select the VBA360 icon located on the top right-hand side of the screen, following the prompts to login.
I've forgotten my password; can I still access the system?
If you have forgotten your password, select the 'I've forgotten my password' link on the login page, follow the reset prompts and a new password will be emailed to you.
Note: Remember to check your junk inbox if you haven't received an email within 10 minutes.
Why do I need an email address to access the system?
The email address you provide will be used to send confirmation of purchases, updates on relevant and practical information and to provide a new password if you forget or require a new one.
Will I need any special software to access VBA360?
No; but as the VBA system is an online product, you will need access to the internet using any of the following browsers: Safari, Google Chrome, Firefox, Internet Explorer, etc.
What if I don't have access to a credit card?
If you don't have access to a Mastercard or VISA debit or credit card, you can organise a bank debit card, via AUSPOST or your bank, which you can topped up as required to use VBA360.
Will my credit card details be secure?
Yes; your credit or debit card details are only stored via the new Westpac payment gateway, a secure banking platform which supports all purchases made through VBA360.
Can I use my smart phone or do I need a tablet or laptop?
Yes; VBA360 is responsive so you will be able to use your smart phone, however, having a device with a larger screen will be easier to navigate.
Can I use an Apple Mac or iPad to use VBA360the VBA online system?
Yes, when using VBA360 on an Apple based device, it's best to download and use the Firefox browser.