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AS 4575

New requirements for gas servicing work – mandating AS 4575 and lodgement of gas servicing record

On 1 June 2022, amendments to the Gas Safety (Gas Installation) Regulations 2018 (the Regulations), to mandate AS 4575 – Servicing Type A gas appliances as the standard for carrying out servicing work on Type A gas appliances and to require gasfitters to create and lodge records of this servicing work, came into effect.

Gas servicing reporting portal

Gasfitters can access the new online gas servicing portal to submit a record of gas servicing work.

The reforms

The Regulations introduced two new requirements for gasfitters when carrying out servicing work on Type A appliances that are part of a standard gas installation:

(1) AS 4575 (Gas appliances — Servicing of Type A appliances) has been mandated as the prescribed standard for servicing work on Type A gas appliances that are part of a standard gas installation.

This means that gasfitters carrying out this work must ensure that they comply with all the requirements of AS 4575, including the Appendix E checklist, which includes carbon monoxide testing.

(2) Gasfitters must complete an online record of this servicing work, using the new VBA online portal and provide a copy of this record to the customer, both within five days of completing the work.

When a gasfitter completes and submit the record to the VBA, the system also allows them to automatically email a copy to the customer.

Reasons for the reform

Since 2010, there have been three confirmed fatalities and several incidents of non-fatal carbon monoxide (CO) poisoning caused by Open-Flued Gas Space Heaters (OFGSHs) in Victoria.

The coronial inquest into the death of Sonia Sofianopoulos in 2018 resulted in eight recommendations being handed down, including the phase out of all open flued gas space heaters (OFGSHs) in Victoria. As part of the consultation process for these changes, stakeholder feedback highlighted the need to mandate compliance with AS 4575 as part of the measures to improve consumer safety.

AS 4575 provides minimum standards for servicing of Type A appliances. However, the standard was not a prescribed standard for gasfitting work in Victoria. By mandating the standard, the requirements of AS 4575 (including carbon monoxide testing as part of servicing) must now be applied to servicing work on all Type A gas appliances, including OFGSHs.

The new requirements will improve the consistency and quality of gas servicing and reduce safety risks for building occupants associated with ineffective servicing, including the potential for spillage of combustion products, such as carbon monoxide.

The new requirements for gasfitters to submit gas servicing records to the VBA will also enable more effective monitoring, auditing and enforcement of gas servicing work by the VBA and in turn, higher safety standards. A reminder that, in order to carry out gas servicing work, a gasfitter must hold a current registration or licence with the VBA in the specialised class of Type A appliance servicing work.

Gas servicing record portal FAQs

The following FAQs are provided to assist gasfitters in the use of the gas servicing record portal.

These FAQs will be updated with questions raised by gasfitters. If you have a question to add to this list, please email it to our Plumbing Technical Advice line at plumbingtechnicaladvice@vba.vic.gov.au.

No, you do not require a login or password to access the portal.

Yes, you can access the portal on a desktop and smartphone.

If you detect negative pressure in the living space where the Type A gas appliance is installed during servicing, you must:

  • Indicate YES to the negative pressure question in the portal.
  • Include this finding in the Appendix E information you provide to the VBA (via the portal or by email).
  • Provide the customer with a copy of the attached letter (PDF, 149.47 KB) from the VBA and Energy Safe Victoria (ESV).

You must submit the completed AS 4575 Appendix E checklist information as part of the reporting requirements for Type A gas servicing work.

You can do this either by either:

  1. Completing the Appendix E checklist on the online portal, whilst completing the online record.
  2. Emailing completed checklist information (in your preferred format) to gasservicing@vba.vic.gov.au and quoting your GSR number (generated when the gas servicing record is saved or submitted online) or the property address of the servicing work. This option means you do not have to complete the Appendix E checklist on the online portal.

While every effort should be made to find and record compliance or certification information, in some circumstances it may be missing or illegible.

If this is the case, you should visit Energy Safe Victoria's (ESV) Gas Safety Checklist FAQs for information on non-compliance and safety-critical non-compliance. This information will help you decide if the appliance should be isolated or not.

Yes. Click ‘add appliance’ when you have completed the details of the first appliance and a new section will open, which will enable you to add details of further appliances.

Yes. You can save the record and retrieve it later, to edit information and submit the record.

To save and retrieve the record later, you require the following information:

  • The licensed plumber’s licence or registration number.
  • The GSR number (generated when you saved the gas servicing record).

The GSR number for the record can be generated by:

  • Pressing the “Save progress” button at the foot of the first page of the record.
  • Taking note of the number (GSR-XXXXXXXX) which then appears under the main title, Gas Servicing Record (at the top of the page).

No. The saved record cannot be forwarded on.

When you press SUBMIT, your record will be automatically lodged with the VBA. Once the record is submitted, you will not be able to edit the record.

A green popup message will appear on the screen (and disappear after a few seconds), confirming that you have successfully submitted the record. You will also receive an email notification that the record has been successfully submitted.

Once you have submitted the record via the portal, you can retrieve the record (if you noted the GSR number when you saved it), but cannot amend it.

Under the regulations, you are required to submit the gas servicing record to the VBA within five days of carrying out the servicing work.

Under the regulations, you are required to provide a copy of the record to the customer within five days of carrying out the servicing work.

Yes. If you complete the field ‘customer email address’, a copy of the record will be sent from the portal to the customer’s email address.

No. The record can only be sent to one email address from the portal. If you need to forward the record to more than one customer, you can forward the email, which contains the record, you receive after submitting the record.

After you submit the record, a copy of the completed record will be sent to your email address. If the customer does not have an email address or does not wish to provide an email address to you, you canprint the record you received by email and provide this to the customer.

If you detect negative pressure in the living space where the Type A gas appliance is installed during servicing, you must:

  • Indicate YES to the negative pressure question in the portal.
  • Include this finding in the Appendix E information you provide to the VBA (via the portal or by email).
  • Provide the customer with a copy of the attached letter (PDF, 149.47 KB) from the VBA and Energy Safe Victoria (ESV).

The above applies where you have identified negative pressure only and not carbon monoxide spillage. If carbon monoxide spillage was also detected, please refer to the Carbon Monoxide question below.

If you detect carbon monoxide spillage during servicing work, you must:

  • Record this finding in the Appendix E information you provide to the VBA (via the portal or by email).
  • You are also required to make the installation safe, by fixing or isolating the appliance.  If you are unable to do so, you must immediately notify ESV on 1800 652 563 (Option 5).

Technical FAQs

Below are FAQs to assist gasfitters to understand amendments to the Gas Safety (Gas Installation) Amendment (Type A Appliances) Regulations 2022.

These FAQs may be updated with questions raised by gasfitters. If you have a question to add to this list, please email it to our Plumbing Technical Advice line at plumbingtechnicaladvice@vba.vic.gov.au.

The objective of the new regulations is to prescribe AS 4575 as the standard to which Type A gas appliance servicing applies and to introduce reporting requirements for gas servicing work. These changes will clarify minimum Type A gas appliance servicing requirements for gasfitters, improve consistency and quality of servicing for consumers and reduce public safety risks associated with ineffective servicing, including the potential for spillage of combustion products and carbon monoxide poisoning.

Gasfitters carrying out this work must ensure that they comply with all requirements of AS 4575, including the Appendix E checklist, which includes carbon monoxide testing.

The new regulations come into effect 1 June 2022.

There is no fee for issuing and lodgement of a record of service with the VBA.

The regulations apply to Type A gas appliances such as cookers, space heaters, central heaters, water heaters and catering equipment.

AS 4575 will apply to all Type A gas appliances that form part of a standard gas installation.

You must be a registered or licensed gasfitter who also holds the specialised class of Type A appliance servicing. A registered person in this specialised class must work under the supervision of a person who holds a licence to service Type A Gas Appliances.

Gasfitters must complete a record of the servicing work using the VBA online portal and provide a copy of the record of service to the customer, both within five days of completing the work.

Note: the new VBA online portal will be available for use on 1 June 2022

The VBA online portal for lodging these records will be available to use on 1 June 2022.

Only a licensed gasfitter who also holds the specialised class of Type A appliance servicing may produce and issue a record of service.

Yes – the record of service can be used for all properties containing standard gas installations.

The consumer is advised to maintain their copy of the record of service.

It is recommended that gasfitters also maintain a copy of the record of service.

The record of service is to be in the form specified by the VBA on the online portal.

Note: the new VBA online portal will be available for use on 1 June 2022

The record of service will require the following information:

  1. The name of the licensed or registered gasfitter who carried out the work.
  2. The licence or registration number of the licensed or registered gasfitter who carried out the work.
  3. If the work was carried out by a registered gasfitter:
    1. the name of the supervising gasfitter for the work.
    2. the licence number of the supervising gasfitter.
  4. The business name of the vendor in the financial transaction for provision of the work.
  5. The ABN of the vendor in the financial transaction for provision of the work.
  6. The date the work was carried out.
  7. The address at which the work was carried out.
  8. Details of the appliance on which the work was carried out, including:
    1. make
    2. model
    3. model number
    4. gas type
    5. serial number or date of manufacture
    6. certification body
    7. certification number.
  9. A completed version of the checklist in Appendix E of AS 4575.
  10. Details of the work carried out, including any adjustments, replacements, testing, and repairs.
  11. A statement to the effect that the information in the record is not false or misleading in any material detail.
  12. The signature of the licensed gasfitter who either undertook the work or was the supervising gasfitter for the work.
  13. The date on which the signature referred to in item 12 was given.

If you identify that the Type A gas appliance/s you are servicing are installed in a living space subject to negative pressure, you must provide a copy of the letter from the Victorian Building Authority and Energy Safe Victoria (PDF, 149.47 KB) which provides further information about and actions that the owner or occupier of the premises can take to rectify negative pressure.

If you detect carbon monoxide spillage during servicing, you must take steps to make the installation safe (appliance must be fixed or isolated).

If you are unable to do so, you must notify Energy Safe Victoria on 1800 652 563 (Option 5)
Further information is available at the ESV website.

As of 1 June 2022, amendments to the Residential Tenancies Regulations 2021 (‘the RT Regulations’) have streamlined servicing and record keeping requirements for the gas safety check (for Type A servicing work in rental premises) and the new gas servicing record (for Type A servicing work in all premises).

Rental premises

As a result of the amendments, where a gasfitter is engagedby a rental provider (landlord) to carry out a gas safety check in a rental property, the new gas servicing record will only satisfy the gas servicing component of the gas safety check, but will not satisfy all of the gas safety check requirements - additional requirements of the gas safety check will also need to be completed. The gas servicing record must be lodged with the VBA (via the portal outlined above), and a copy of this record included in the documentation for the gas safety check.

Owner-occupied premises

Where a gasfitter is carrying out servicing work in an owner-occupied premises, they are not required to complete a gas safety check. However, they are required to lodge a gas servicing record with the VBA (via the portal) and provide a copy to the customer.

For further information about gas safety checks, see Rental providers: gas and electrical safety (CAV website).