Complaints, compliance and enforcement

A key function of the VBA is to supervise and monitor the conduct and ability of licensed and registered plumbers to practise. This ensures compliance with the Building Act 1993 and associated legislation.

We run the following programs to ensure plumbing work complies with relevant plumbing laws:

• Proactive Inspections Program, which involves checking building and plumbing works under construction throughout Victoria.
• Plumbing Audit Program, which involves risk-based compliance audits and below ground drainage inspections of plumbing work.

We may also assess and investigate complaints made by consumers about plumbing work. We adopt an evidence-based approach to its compliance and enforcement activity.